I got a few emails recently asking about my disappearance from postings on tweeting.

Well here is a short summary I can provide before my next surgical case begins:

Last week I supposed to switch from Comcast Cable internet to AT&T internet. I had given myself a 5 week overlapping gap during which time I should have had both services. Unfortunately, this 5 weeks lapsed last week and once Comcast shut off the service on their end, AT&T did not follow through.

My initial experience with AT&T when I signed up 5 weeks ago was obviously pleasent since the the CSR was getting a new customer of course. But after calling a few times after that to determine where my equipment was (which was to be mailed to me), I realized how rude they are and the mistake I was making. Being told that “your stuff will come when it comes”, and “your bill will have your charges, its not my job to find out” are really weak links in a business.

I am not sure if the training at ATT is lacking, or the compensation of the employees equates the poor moral. But I was stuck with a contract I could not now break and essentially forced to take this as I am working 12-16hrs a day and unable to sit on the phone for 1+hr.

Fast forward to Saturday when a C-section at the hospital was delayed and I had a window to make a call was when I found out why I had not got any equipment or service during my 5 week wait. It was thanks to this polite rep who managed to figure out that not only was my application full of mistakes, but my contact information was wrong.

The rep was able to organize a new application and a new install.

Am I happy with the mix-up? No.

Will I recommend ATT to others? No.

Will I continue this service once my contract is up? No.

I always believe that there is a point of no return for a company. It might be related to their size, or the fact they have too many services and departments which leads to confusion. But whatever the case is, once this line is crossed, customers will leave. With my companies, I spend countless hours telling all my workers to make customer service 100% and always follow through on commitments and time-lines. I am not afraid to fire and have in the past. After all, its the company image I need to protect and my customers rely on this image and the consistency of quality services.

It costs more to lose a customer than to gain one. ATT will surely not miss me but I will take my service elsewhere.

Now that I have that out of the way, I will be able to continue my postings and trade summaries on a regular basis as long as I am not on call and stuck at the hospital.

I still have my (VVTV), (FRE) and (PCX) holdings along with the rest of companies I have talked about in the past. During my downtime I did not make any trades.

I also have a product in discussion with two Fortune 500 companies that are essentially bidding on a royalty agreement on this item. Since I have Non-disclosure agreements, I cannot elaborate. But if things workout in the next 3yrs (marketing on their end, implementation and production times), I will see my idea in stores worldwide.

Thanks all for your patience, understand, and lets make some money!

Happy Investing!
Aman, MBA

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