Reliablity and Credability
filed in Odds and Ends on Oct.20, 2009
So again I have been shut out of making posts all thanks to the might and powerful, yet pathetically run AT&T DSL who once again have managed to make a small problem into a 2hr dispute and suspending my account.
You will all remember from a couple of months ago when I had no service because this poor example of a company failed to connect service. Well when they finally did, they somehow failed to correct my mailing address which meant I would not get a bill. I called, yes, a customer called the provider ASKING for a bill or statement so the balance could be paid. None could be provided. Could my address be fixed? Well to do that, I have to be transferred to another department. When that dept tried to fix my address (which it still has not been) I asked for a service credit, I was transferred to yet another department. Why for the life of me can a company like AT&T not have access to information on one system? Why is this simple request taking so long. I have many things to do, I have to use my airtime on my cell phone which is costing me further money. I cant blog, I can’t trade stocks, I cant do anything.
This leads me to a question, how can you be credible in your life or business if your not reliable. Since August this company has promised the problem was fixed…I have not been asking for anything more than having my UNIT number added to the bill could arrive which I would PAY. Not hard if you ask me.
We all know a business or person that will promise to come through and fail again and again. Then they wonder why they are not credible.
My regret of 2009 is being with AT&T for DSL service. If I had to give a review, I could sum it up as being inefficient, poor customer service, complicated support and lack of feedback.
I have no more to say tonight. Thank you ATT, I have never had a more stressful situation with a business.
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October 20th, 2009 on 10:53 am
Aman,
Sorry to hear you are having so much trouble with AT&T. A few months ago I was contemplating switching to AT&T DSL to save some money, but after your first post on your experience I decided to hold off. Sounds like I made the right decision. The funny thing is, I wasn’t interested in switching because I was having a terrible experience with my current company. It was just to save a few bucks a month. Sometimes, I guess it doesn’t pay to go cheaper.
I hope your experience improves and you get things straightened out. I know it’s super frustrating but hang in there!
[Reply]
Aman@BullsBattleBears Reply:
October 21st, 2009 at 5:14 pm
Lee, consider yourself lucky! This has been one of those minor nightmares that just keeps getting worse. I should have done my research on this one before making the switch as the money that I am saving has already been eaten up by the overage in cell phone minutes I have had to use.
[Reply]
October 20th, 2009 on 6:34 pm
I was literally a day or two from switching from Comcast to ATT after being hassled from the wife. More reason to stand my ground. Unfortunate you saved money got more of a problem.
[Reply]
Aman@BullsBattleBears Reply:
October 21st, 2009 at 5:16 pm
FPB, in the end I saved nothing. This is a lesson I hope others learn from. I know not all companies are ‘perfect’, but for the sheer size of ATT, I really would expect more efficiency and reliability instead of this two-bit operation their CSR’s are providing.
[Reply]